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ITIL Foundation

The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world.

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The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). - See more at: http://www.koenig-solutions.com/itil_v3_training.aspx#sthash.nPnQ423D.dpuf

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