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CCNA Voice

The Cisco Certified Network Associate Voice (CCNA® Voice) validates associate-level knowledge and skills required to administer a voice networkThe Cisco® CCNA Voice certification confirms that the req...

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Course Overview

The Cisco Certified Network Associate Voice (CCNA® Voice) validates associate - level knowledge and skills required to administer a voice network The Cisco® CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.

 

The CCNA Voice Certification enterprise option assesses skills/knowledge related to the Cisco Unified Communications Manager 6.0 (CUCM) 6.0. It is typically employed by large organizations such as governments, large companies, and colleges. The CVOICE #642-436 exams will be required for this option.

 

The CCNA Voice Certification commercial option assesses skills/knowledge related to the Cisco Call Manager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium & small organizations such as companies with less than 2,000 employees, retail businesses, and small school districts.The IIUC exam #640-460 will be required for this option.


Prerequisites :
Valid CCNA or any CCIE Certification

 

Course Objectives :

·Upon completing this course, the learner will be able to meet these overall objectives :
Describe the components of a Cisco Unified Communications solution and identify call signalling and media stream flows.

·Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence.

·Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

·Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

·Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.

·Administer users in Cisco Unity Connection and Cisco Unified Presence,and enable the most commonly used features for both applications.

·Describe how to maintain a Cisco Unified Communications solution.

 

Syllabus :

Module 1 :  Course Introduction

Module 2 : Overview of Cisco Unified Communications Solutions

Module 3 : Overview of Administrator and End-User Interfaces

Module 4 : Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications                     Manager Express

Module 5 : Endpoint and End User Administration

Module 6 : Enablement of End User Telephony and Mobility Features

Module 7 : Enablement of Cisco Unity Connection and Cisco Unified Presence

Module 8 : Cisco Unified Communications Solutions Maintenance

 

CCNA Voice Exams & Recommended Training :

Implementing Cisco IOS Unified Communications (IIUC) 640-460
Cisco Voice Over IP (CVOICE) 642-436 CVOICE 6.0

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